• Everyone over the age of eighteen must have a current, government issued, photo ID.
• Everyone under the age of eighteen must be accompanied by a parent or legal guardian as well as documentation proving guardianship. The most common way to prove guardianship is with the minor’s birth certificate, minor’s photo ID (school ID, passport, state ID, or driver’s license), and the guardians photo ID.

• We begin offering ear lobe piercings at 12 years and older. We do not offer piercings for babies. For more information on age requirements and documentation requirements, check out Piercing Minors.

• It’s a good idea to drink plenty of water and eat a full meal before getting pierced.
• Wear clothing that is not likely to snag on your new piercing and will not be too tight against your new piercing.
• It’s not a bad idea to think of questions that you may have before getting pierced. We will always be here to answer questions after your piercing, too!

Probably not as bad as you think! We’re here to make this process as quick and painless as possible.

Healing times vary from piercing to piercing and person to person. We love to set up regular check ups for your piercing so that we can ensure the smoothest healing process possible! Check ups are always free of charge.

It’s important to wait until your piercing is mostly healed before submerging it into any body of water. Typically this is several months but will vary from piercing to piercing. If you swim regularly it’s a good idea to discuss this with your piercer prior to getting pierced.

We cannot use any jewelry that we cannot verify will be the proper size, shape, material, or quality. Most of our quality standards are set by the Association of Professional Piercers. Just like we don’t all wear the same size shoes or pants, we don’t all need the same size jewelry! When you come into our studio, you will be able to browse hundreds of options in store and you will have the opportunity to custom order even more pieces based on your individual style as well as what sizes and shapes work best for your anatomy!

• We are appointment only for all services including piercings and jewelry changes.
• Appointments allow our piercers and jewelry specialists to provide the smoothest piercing and styling services possible. For this reason, we do not accept walk ins. 

• Upon booking you will be asked to input credit card information. Failure to cancel or reschedule your appointment at least 24 hours before your appointment, arriving more than 10 minutes late to your appointment, failure to bring in or upload all required documentation, and all no call/no shows will be charged a $30 cancellation fee per 30 minutes scheduled ($60 fee for hour long appointment, $90 fee for hour and a half long appointment.) If you need to cancel or reschedule due to an emergency please reach out to avoid your card being charged.

• When booking an appointment for a minor online, you will be asked to upload a photo of the minor’s birth certificate and no deposit will be charged. When booking an appointment for a minor over the phone, we require a $30 deposit/30 minutes booked. This is to ensure that the minor’s birth certificate is present on the day of the appointment. The deposit will come off the price on the day of your appointment but it will be used as a cancellation fee if necessary. 

• A deposit is required for group piercing appointments for more than 3 people. For group piercing appointments of 3 people or more, please call (951)587-4111  to schedule. 

• A deposit will be required for all clients with a no call/no show on file and for clients with multiple last minute cancellations. Please see cancellation policy and no call/no show policy below. 

• Please be courteous to other clients who would like an appointment and your piercer who you’re scheduling with and only book appointments that you can make it to. We completely understand that unknown circumstances and emergencies happen but please try to cancel/reschedule your appointment at least 24 hours before your appointment. 

• Upon booking you will be asked to input credit card information. Failure to cancel or reschedule your appointment at least 24 hours before your appointment, arriving more than 10 minutes late to your appointment, failure to bring in or upload all required documentation, and all no call/no shows will be charged a $30 cancellation fee per 30 minutes scheduled ($15 fee for a 15 minute long appointment, $60 fee for hour long appointment, $90 fee for hour and a half long appointment.) If you need to cancel or reschedule due to an emergency please reach out to avoid your card being charged.

• Please read through our price list before booking. It is your responsibility to budget for your appointment. We’re very available for questions and have jewelry browsing appointments available for you to view jewelry and get pricing prior to the day of your appointment. 

• Please book only for the services that you plan to do during this appointment. Booking you in for an appointment that is longer than necessary takes away time from someone else who would like to get pierced but booking for a shorter appointment time than necessary may prevent you from doing everything you’d like during an appointment. If you’re unsure about what you’re looking to get done we’re happy to help you determine which type of appointment to schedule for! 

A “no-show” occurs when a client fails to arrive for a scheduled appointment without providing advance notice of cancellation or rescheduling. To ensure fairness and the efficient allocation of our piercing artists’ time, we enforce the following policy:

• If you do not show up for your appointment without prior notice, you will be considered a “no-show” and charged the cancellation fee agreed upon while booking ($30/30 minutes scheduled, see “What is your Cancellation Policy?” above.

• In the event of a no-show  you will be required to leave a non-refundable deposit equal to the cancellation fee ($30/30 minutes scheduled) that would have been charged for all future appointments.

• The non-refundable deposit collected will be applied towards the total cost of your piercing services on the day of your rescheduled appointment.

For your safety and the safety of our other clients, jewelry can not be returned and all sales are final. When picking jewelry we will be as informative as possible and do what we can to ensure you understand how your jewelry works, how it will fit, and what it will look like. It’s important to keep in mind that everyone has different anatomy so the exact same piece of jewelry or size of jewelry will likely look different on you than it would on someone else.

Yes! All of the manufacturer’s we work with offer a lifetime warranty against damage. These warranties do not cover lost jewelry or jewelry damaged due to neglect so it’s important to check your jewelry for tightness periodically and to take proper care of it. If you are unsure of how to check your jewelry for tightness, please reach out. Many gemstones can be damaged by using harsh chemicals so please be careful to avoid hair dye, sunscreen, peroxide, alcohol, etc on your jewelry.

General Aftercare

• Avoid touching your piercing for any reason while healing.
• Flush your piercing twice a day with warm water and/or a sterile saline spray. Sterile saline spray should come in an aerosol bottle and contain only 9% Sodium Chloride and water.
• Buildup on your piercing is normal and excess can be gently removed with a damp cotton swab or paper towel as needed.
• Rinse piercings well with warm water when you shower.
• Make sure your hands are clean before handling your piercing.
• Come in after one month for a checkup. At this appointment, we will discuss downsizing and schedule a further checkup if needed.
• Take care of yourself. Drink lots of water, exercise, and get plenty of sleep.
• Ask questions! We’re always here to help answer questions or help you find another piercer in your area to assist you.

Oral Piercings

• For lip piercings, follow general aftercare guidelines as well as oral piercing guidelines below.
• Rinse your mouth well with clean, bottled water after eating, drinking, smoking etc.
• Use alcohol free mouthwash normally. There’s no need to use it more than usual. It’s a good idea to get a new toothbrush while healing an oral piercing.
• All lip and tongue piercings must be switched for a shorter piece of jewelry once the initial swelling has subsided. The excess length on jewelry can cause tooth or gum damage.

What should I avoid?

• Never touch your piercing. Do not touch, rotate, or remove the jewelry during the healing period.
• Do not use any alcohol, hydrogen peroxide, soap, ointments, oils, or other products on your new piercing.
• Do not use contact solution, homemade salt water mixtures, or any other saline solutions which contain additives.
• Do not soak your fresh piercing in pool, ocean, bath water, etc. for the duration of the initial healing period.
• Avoid sleeping on your piercing.
• Be cautious to avoid snagging your new piercing on clothing, towels, hair brushes, etc.
• Do not remove or change your jewelry during the initial healing period.
• Avoid direct contact between your fresh piercing and animals or other debris from physical activity such as exercise, gardening, etc. for at minimum one month after piercing.

What should I expect?

• Swelling, tenderness, and itching are all normal and will vary from person to person.
• You’ll likely notice a clear or yellow secretion that can form some buildup on your piercing.
• Many piercings heal best with a smaller piece of jewelry after the initial swelling has subsided. You should plan to come back in or go see a local piercer for a checkup and potentially a smaller piece of jewelry.

It is important to remember that all piercings have some risk of infection. Signs of infection may include but are not limited to redness, swelling, tenderness of the procedure site, red streaks going from the procedure site towards the heart, elevated body temperature, or purulent drainage from the procedure site. If you think you may have an infection, please stop in and/or seek medical attention immediately.

Most piercings need to be downsized 4-6 weeks after getting pierced with few exceptions. Daith and septum piercings do not need to be downsized. When you get pierced, your piercer will discuss when you should come back in for downsizing.

• Check out our pricing page for our list of services. 

• If you would like to book an appointment for a service that you do not see listed on our pricing page, please submit a contact form below and we’re happy to help walk you through the booking process if it is a service we offer. 

• When you schedule an appointment, you’ll be asked to fill out some information about your piercing goals. You don’t need to know exactly which piercing you want or which jewelry you want before coming in – don’t worry, we’re here to help – but to ensure that we can offer the best experience to you and to other clients we’ll ask that you have at least a general idea. 

• Our piercers will always give you advice on safety and will not offer unsafe piercings or piercings that are not suited to your anatomy. We specialize in styling and curations so your piercer would also love to assist you with aesthetic questions as well as safety questions. 

• Styling appointments are available for those who want a bit more guidance during their appointment. 

• Most piercings will heal best with a stud so for that reason, the only piercings we offer with rings are septum and daith piercings.

• We have a huge variety of studs to pick from ranging from simple discs to decorative clusters. The stud you are pierced with will need to be worn throughout the entirety of the healing process. To browse our current selection of studs, check out our online store. 

• For more information on why rings are not ideal to pierce with, check out our Troubleshooting page. 

• Everyone over the age of eighteen must have a current, government issued, photo ID.
• A school ID and birth certificate are not an acceptable form of documentation for anyone age 18 and up and parental consent does not allow us to pierce clients clients age 18 and up. 
• Everyone under the age of eighteen must be accompanied by a parent or legal guardian as well as documentation proving guardianship. The most common way to prove guardianship is with the minor’s birth certificate, minor’s photo ID (school ID, passport, state ID, or driver’s license), and the guardians photo ID.

• Please keep in mind that our piercers, jewelry specialists, and all other staff members are not medical professionals. The information found on our website, social media profiles, and other forms of print either digital or physical should never be confused for medical advice. Information given to you in person, through email, over the phone, or any other form of communication should never be confused with medical advice. When in doubt, please seek advice from a medical professional. 

• We only stock and work with verifiable solid, nickel-free 14k gold, 14k gold, niobium, and ASTM F-136 titanium. All of these materials are non-magnetic. In most cases, discussing this with your doctor and/or technician will negate the need to remove jewelry for an MRI, X-ray, CT scan, and many other medical procedures. The only exception to this would be if your jewelry placement obstructs the procedure site. 

• We keep all Safety Data Sheets and/or mill certificates regarding the material of the jewelry we stock on file, just reach out via email and we will send you copies to forward to your doctor. We recommend reaching out to your doctor’s office as soon as possible to discuss keeping your jewelry in during your procedure.

• In the event that you need to remove your jewelry for a procedure, we do offer Jewelry Removal and Reinstallation appointments. If you have a fresh or healing piercing, we’ll need to order a glass retainer with time to have it shipped prior to your appointment date. Please reach out to us via phone or email and we’ll assist in the ordering process. All glass retainers installed must be in their original packaging from Glasswear Studios. Aside from appropriately sized glass retainers from Glasswear Studios, we do not install any jewelry purchased outside of the studio, including plastic or silicone retainers.

• Check out this article of That’s the Point for more information!